TAXIS33 Responsible Gambling: Free Australian Support & Safer-Play Steps

Money

• Spending more than the amount you decided before you started, or having no decided amount at all.
• Depositing again to recover a loss — chasing.
• Gambling with money set aside for rent, bills, food or repayments.
• Borrowing, selling things or using credit to keep gambling.
• Not knowing what you have spent over a week or a month.

Time and attention

• Sessions running far longer than intended, or starting earlier and earlier.
• Thinking about the next session during work, study or family time.
• Sleep, meals or commitments moving around gambling.

Feelings and honesty

• Hiding the amount, the time or the losses from people close to you.
• Gambling to escape stress, boredom, loneliness or low mood.
• Irritability or restlessness when you cannot gamble.
• Relief when you gamble, followed by guilt afterwards.

Before you fund an account

• Decide the amount first, and decide it as a loss. The only sound budget is one you are willing to lose entirely. Decide it before you open the cashier, not after a result.
• Decide the time first. Set a session length and put an alarm on your phone — not on the site.
• Never use money that is owed elsewhere. Rent, bills, repayments, food and savings are not a bankroll.

At your bank and on your device

• Ask your bank about gambling blocks. Many Australian banks offer a gambling-transaction block on cards and accounts, some with a cooling-off delay before it can be lifted. Your bank can tell you what it offers and how to switch it on.
• Use device-level blocking. Screen-time limits, app restrictions and content blockers apply regardless of which site you use, and are harder to undo in the moment than a website setting.
• Remove saved payment details from browsers and wallets so that funding takes deliberate effort.

While you play

• Keep your own record. A note on your phone of deposits and withdrawals over a month is usually more confronting — and more useful — than any in-session display.
• Stop at the amount, not at the result. The plan ends when the budget or the clock ends, whether you are ahead or behind.
• Never gamble to fix a loss. Chasing is the single behaviour most consistently linked to serious harm.
• Do not gamble while affected by alcohol, drugs or serious stress, and do not gamble as a way to feel better.

When you want to stop

• Tell one person. Secrecy is what lets gambling harm grow. One person who knows changes the dynamic.
• Call 1800 858 858. Free, confidential, 24/7, and the counsellor will not push you into a decision you have not made.
• Deal with the debt separately. The National Debt Helpline on 1800 007 007 handles the financial side with free financial counselling; gambling counselling and debt counselling are different jobs.
• Consider registering with BetStop — read the coverage note below first so you know what it does and does not block.

• Read the current conditions before using an offer. TAXIS33 promotions are governed by the live offer information and applicable Bonus Terms. Conditions can include play targets, withdrawal caps, eligible games or claim requirements depending on the offer.
• Promotional credit is not income. Receiving credit or a bonus does not remove the possibility of loss and should not be treated as money you can rely on.
• Do not increase your gambling budget because of an offer. Decide what you are prepared to spend before considering any promotion.
• Do not use gambling to solve money problems. If gambling has contributed to debt, free financial counselling is available through the National Debt Helpline on 1800 007 007.

• Do not let anyone else use your account, including family members, and never let a minor watch you play as entertainment.
• Keep your login private. Do not save the password on a shared device or share it with anyone, including anyone claiming to be support.
• Lock down shared devices. Parental controls and content filters on phones, tablets and computers block gambling sites at the device level; they work whether or not a site offers anything.
• Remove stored payment methods from any device a minor can reach.
• If you believe a minor has accessed an account, contact TAXIS33 live chat immediately with the account details.

• Raise it directly and without an audience, at a calm moment rather than straight after a loss.
• Describe what you have seen — hours, money, withdrawn behaviour — rather than labelling the person.
• Get financial advice before taking on someone else’s gambling debt. If gambling has affected shared debts, accounts or household finances, a free financial counsellor can help you understand the options before you make a financial commitment. The National Debt Helpline is available on 1800 007 007.
• Protect your own position. Joint accounts, shared cards and guarantees are worth reviewing with a financial counsellor.
• Look after yourself too. Gambling harm affects the people around it; the helpline and Gambling Help Online support you in your own right, and Lifeline is on 13 11 14 if things feel unsafe.

• Use live chat for account-specific support questions. Explain the issue clearly, but never send your password or verification code.
• Do not wait for an operator tool before taking action. Personal spending and time limits, bank gambling blocks, device restrictions and independent counselling can be used without a TAXIS33 account-level control.
• If you want to reduce or stop gambling now, use independent support as well. The National Gambling Helpline on 1800 858 858 is free, confidential and available 24/7 across Australia.
• BetStop has a defined coverage boundary. It covers Australian-licensed online and phone wagering providers. Do not assume that registering with BetStop blocks access to TAXIS33.